1. Information we collect
We may collect and process the following types of information:
- Contact details such as your name, phone number, email address and city when you submit an enquiry form or contact us via WhatsApp or phone.
- Information about your water source, usage, and product interest that you share so we can recommend a suitable model or solution.
- Basic technical information such as IP address, device type and pages visited, used only for improving the website experience.
2. How we use your information
We use the information we collect only for legitimate business purposes, including:
- Responding to your enquiries and providing quotations or product recommendations.
- Coordinating product demonstrations, installations, service visits and after-sales support.
- Improving our products, services and website content.
- Sending important updates related to your purchase, service schedule or safety notices.
3. Sharing of information
We do not sell your personal data. We may share your information only with:
- Our authorised distributors, service partners or technicians to fulfil installation, service or support in your area.
- Government authorities or law enforcement if required by applicable law or legal process.
4. Data retention and security
We retain your information for as long as it is reasonably necessary to fulfil the purposes described above or as required by law. We implement reasonable administrative and technical safeguards to protect your data from unauthorised access, alteration or misuse.
5. Your choices
You can:
- Request access, correction or deletion of your personal information held by us.
- Ask us to stop contacting you for marketing or promotional purposes at any time.
To exercise these rights, please contact us at wnpurifier@gmail.com or the phone numbers provided on our website.
6. Third-party links
Our website may contain links to third-party websites or platforms (such as WhatsApp or YouTube). These sites are governed by their own privacy policies, and we are not responsible for their content or practices.
7. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact
If you have any questions about this Privacy Policy, please contact:
IBS Water Nano Purifier LLP
Section A, Plot No 10, Industrial Area, Mandideep 462046 (Near Bhopal),
District – Raisen, Madhya Pradesh, India
Email: wnpurifier@gmail.com