1. Order cancellation
You may request cancellation of an order before it has been dispatched or installed.
- For prepaid orders, any eligible refund will be processed after deducting applicable payment gateway or administrative charges, if any.
- For orders already dispatched, cancellation may not be possible or may be subject to return charges as communicated by our team.
2. Returns after installation
As water purifiers and filter sets come in contact with water and may not be reusable once installed, returns are generally not accepted except in the following cases:
- Wrong product delivered compared to the confirmed order.
- Transit damage noticed at the time of delivery/installation.
- Manufacturing defect confirmed by our authorised technician.
In such cases, we may choose to repair, replace or refund at our discretion, depending on product condition and availability.
3. Refund timelines
Once a refund is approved, we will aim to process it within 7–10 working days. The actual credit time to your bank or payment source may vary depending on the provider.
4. Service and visit charges
Site visits for inspection, installation or service may carry separate visit or labour charges, which are non-refundable once the service is completed.
5. How to request cancellation or refund
To raise a cancellation or refund request, please contact us with your invoice details, product model and reason:
Email: wnpurifier@gmail.com
Customer Care: +91-8839829145, +91-7892258235