1. Delivery areas
D-toxneer products are supplied through IBS Water Nano Purifier LLP and its network of authorised distributors and service partners. Availability and delivery timelines may vary by city, town or village.
2. Delivery timelines
After order confirmation, our team or distributor will share an estimated delivery and installation date. In most cases, products are delivered within a reasonable time frame, subject to:
- Product availability in stock.
- Distance and accessibility of the delivery location.
- Holidays, strikes, lockdowns or other events beyond our control.
3. Installation
For purifiers that require installation, our authorised technician or partner will visit your site at a mutually agreed time. Installation charges, if applicable, will be communicated in advance.
4. Shipping charges
Any applicable delivery or shipping charges will be informed to you at the time of quotation or order confirmation, depending on your location and order value.
5. Transit damage
If you notice any visible damage to the packaging or product at the time of delivery, please inform the delivery personnel immediately and contact our customer care. Claims for transit damage should be reported as soon as possible, ideally before installation.
6. Contact
For any questions about shipping, installation or delivery status, please contact:
Email: wnpurifier@gmail.com
Customer Care: +91-8839829145, +91-7892258235